Our goal is 100% accuracy on quantity and timeliness for all shipments. Orders are processed Monday-Friday. All orders for in-stock merchandise are shipped within 48 hours.
Shipping charges are additional unless you are a Ruff Rewards member located in the United States or Canada. Ruff Rewards Members get free shipping; to sign up for your account go to My Account. Non-members pay a flat shipping rate of $8 USD.
Orders in North America arrive in 3-14 business days, international orders in 14-28 days.